06 Sep Human Resources: New Employee Onboarding
A large services company with over 10,000 employees was receiving many complaints about the onboarding time for new employees. They had become so numerous that the HR department determined that the problem needed to be addressed and the process improved.
eMRI led a team using a Lean approach to process improvement.
The team began by value stream mapping and swimlane mapping out the onboarding process for each category of employee and collected some basic data on each step in the process. It was quickly determined which steps were creating bottlenecks and delays in the process. Multiple steps were eliminated or consolidated. Future state maps were created and failure mode and effects analysis were employed to evaluate and further improve the proposed future state processes. Finally, standard work was implemented and visual management used to continuously evaluate the process.
Onboarding cycle time was reduced by approximately 40%.